Field Services

Committed to minimizing equipment down-time and maximizing product and project life-cycle returns

Exchanger Industries Limited (EIL) has been Canada’s premier provider of value-added heat transfer solutions to Alberta-based, international oil & gas companies since 1961. EIL is Canada’s undisputed leader in the design and fabrication of its core products groups: Shell & tube heat exchangers, air-cooled heat exchangers, waste heat boilers, sulfur condensers and high temperature, high performance, proprietary anti-fouling coatings.

Over the last five years, EIL revenues for shell and tube exchangers alone, have totaled close to $150 million, with the majority of the sales to Suncor, Imperial Oil, North West Redwater Partnership, Encana, Husky, Expander Energy, and Syncrude. EIL’s installed base of shell and tube heat exchangers in Alberta is the largest of any heat exchanger fabricator in North America. EIL is also Canada’s pre-eminent supplier of air coolers with the largest installed base for customer such as TC Energy, Enbridge, and Union Gas.

Fabrication represents only one point of the equipment’s life cycle, and the life cycle of the facility in which they are installed. With proper maintenance, this mission critical equipment can last up to 20 years and longer keeping customer life cycle costs minimized. Indeed, ensuring that our customer life cycle costs for heat transfer solutions are as low as they can be, involves the deployment of a multi-pronged set of capabilities:

  1. Providing a design that optimizes operating, maintenance and footprint costs
  2. Fabricating the very highest quality (Defect-free) product
  3. Seamlessly deploy for our customer base a full range of necessary parts maintenance and related field services

This is an important distinction of EIL’s strategy; to become the undisputed, Alberta-based, global provider of value-added custom heat transfer solutions, known by clients for driving superior execution, product quality and improved life-cycle project profitability. EIL is not in the business to provide equipment per se, but rather, delivering integrated heat transfer solutions that help our customers win by exceeding the expectations of all their stakeholders.

With 60 years of knowledge and insight as the Original Equipment Manufacturers (OEM), our strategic commitment to field services is dedicated to helping our customers work “smarter” in the field, with turnarounds that cost less and have shorter lead times. Our complete offering of on-site capabilities ranges from control bolting, bundle pulling, inspection, and machining to on-site and offsite repairs when required.

Heat transfer equipment is maintained during planned operation shutdowns, or turnarounds, when equipment is assessed and then repaired if necessary. As of 2018, EIL has identified an increasing number of customers requesting that EIL expand its field service capabilities so that they, themselves, might move away from unskilled, itinerant labour that increases the probability of mission-critical errors during their turnarounds.

As a result, a strategic priority for EIL — as part of EIL’s 2018-2021 strategic plan — has been to accelerate investments to develop a best in-class field service & maintenance capability, for all of our products. These investments are being made to ensure that our valued customers are getting the knowledge, experience and efficiencies associated with field service provision from the Original Equipment Manufacturer (OEM).

Today, our on-site capabilities range from bundle pulling and inspection to complete turn-around and shutdown projects for Shell & Tube, and from commissioning support to routine preventative maintenance on Air Coolers. We can save our customers time and money during a site turnaround, backed by the engineering and inspection knowledge as the OEM and offering bundle pulling/pushing as well as both on-site and off-site service and repairs.

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World Leader In Industrial Heat Transfer Technology